An Instacart delivery person followed her instincts and ended up saving a customer’s life

Our intuition is one of the more mysterious aspects of being human. This “sixth sense” isn’t something we can see or measure, but many people have felt it in some way. Perhaps it is a strong feeling that something is not right, or that we or someone else should or should not do something.

It can be difficult to read—not every feeling we have is our intuition—but there are numerous examples of people who trusted their instincts and were glad they did.

@jessicahiggs3 @Instacart #28DaysOfEucerin #fyp ♬ original sound – Jessica Higgs

On TikTok, one such story has gone viral. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared an emotional video about the importance of listening to that inner voice when it prompts you to check on someone.

“I just want to start by saying that if you see something, say something,” Higgs said.

She described how she had placed an Instacart order the day before for a daughter who was ordering for her elderly father, who couldn’t shop for himself. She claimed she was going above and beyond for her customers, and that the daughter told her to just leave the groceries on the porch and he’d come get them. That’s exactly what Higgs would do.

“I get there and something was telling me no, you gotta help this man out,” she said. “He came out, and I was like OK let me help you, and I got the groceries. You’re not supposed to go into someone’s house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You’re not supposed to, but I did. And you’re supposed to just take a picture and leave, and I could not just leave.”

Higgs became concerned when she noticed the man appeared ill. A voice in her head told her, “You gotta say something. You gotta say something, Jess.” ” Rather than mark the order as complete, she messaged the man’s daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn’t doing well. “There’s a propane tank in there,” she told the woman. “I was in there maybe five feet and I got dizzy. There’s got to be a leak. He might not be doing good because of this leak.”

Higgs left after the woman said she would send her son over to check it out. Higgs appreciated the woman changing her tip from $14 to $100, but the message she sent her the next morning was a much greater reward for going the extra mile.

“Thank you so much, once my son went to check on my dad it turned out it was definitely leaking,” she wrote. “You definitely saved my dad and my younger son’s life!!!”

Higgs said through tears,  “I’m just an Instacart worker, but if you see something, say something. I did and I’m so happy I did.”

Higgs’ TikTok video has been viewed over 15 million times and widely shared on social media. It has also piqued the interest of major corporations.

Royal Caribbean Cruises responded with its own TikTok video, praising Higgs for her bravery and offering her and her family a seven-day cruise anywhere in the world. “Cause even heroes need a vacation,” the company wrote.

Old Navy contacted her and arranged for her to go shopping and model several new outfits. According to People Magazine, “You’re literally a HERO! Good job trusting your instincts. 💕”. Even TikTok itself wrote, “You are amazing ❤️ thank you for sharing this with all of us.”

Many commenters also pointed out that she isn’t “just an Instacart worker.”  Her work is significant; she is providing a necessary service, and any job done in the spirit of helping others should not be overlooked. That man might not be here if she hadn’t been there doing her job well. Never underestimate the impact that the simple act of looking out for one another, friend or stranger, can have.

Higgs’ touching story touched millions, and she is being rewarded justly for following her heart and going out of her way to help someone. It’s always nice to see good things happen to good people. Congratulations, Jessica Higgs.